Mention monitoring: active listening to protect and improve your brand
We activate a listening system that performs Facebook and Instagram comment monitoring and social brand tracking. With an AI brand opinion search tool, your team spots relevant signals, prioritizes replies and uncovers opportunities to improve communication.
Facebook and Instagram comment monitoring
We implement Facebook and Instagram comment monitoring to track in real time what’s being said across posts, reels, stories and messages. We classify conversations by topic and intent (question, complaint, support, sales) and help prioritize what’s urgent so you can respond faster and with the right tone.
Social brand tracking
Social brand tracking helps detect direct and indirect mentions, associated topics and conversation shifts. We identify trends, potential risks and content opportunities so your brand doesn’t just react, but takes initiative with clearer, more consistent messaging.
Shall we help you activate mention monitoring?
We propose a phased plan: sources and keywords + tracking setup + monitoring dashboard + prioritization rules + reply and content recommendations, with continuous improvement.